Kwezi Software Solutions Managed IT Services offers focused solutions in IT support infrastructure and application management for building and managing the full-lifecycle of enterprise IT systems. In today's volatile business world, organizations face significant challenges in scaling and managing their global Information Technology infrastructure while effectively reducing costs. Access to best in class tool sets, hardware, software and even niche technology experts are often unattainable due to constricting budgets.
Our expertise spans across industry verticals and market leading technologies in order to provide an unbiased and dynamic approach to managed IT support services. We thrive as a trusted advisor to our clients, a distinction from being a 'repairman'. We do not wish to operate in a break/fix IT service environment which is unpredictable and unsustainable. In a break/fix model, breakdowns are incentivized by repetitious, lengthy fixes that increase billable hours. We believe this model is difficult to control and manage and will prevent us from providing the best service to its clients.
Our incentive is to keep our clients business up and running with as little disruption as possible. Our business model and our focus allow us to have parallel business motives, instead of inefficient opposing objectives that make it mutually beneficial for both our clients and our organization. Our Managed Services therefore significantly improves our client's business efficiency.